Account Management and Life Skills
This is a holistic unit that covers a broad range of topics that will build your personal skills at an individual, team and organisational level.
The course is relevant to everyone from entry level to experienced individuals as it emphasis on personal growth which impacts your work, relationship and life as a whole
An account handler acts as the main contact for a client, on a day-to-day basis, helping to ensure that the client’s overall needs are met. This encompasses sales people or account executives/ managers who are charged with managing accounts or individuals on a regular and long-term basis.
The Account Handling unit is structured to give participants an organized approach to address all the factors that stand between the “to-be” vision of a managed account /individual interface and today’s reality.
With this, participants are introduced to what it means to own the client’s success by thoroughly interacting with the client’s product /service, market and consumers whilst acting as the client’s day to day liaison within the company.
Life Skills and Relationship Management
Unlike the old-school thinking where you were taught to leave your emotions at the door when you came to work, emotional intelligence says that is NOT the best way to approach your work or your life; if you want the best possible outcome.
It believes that mastering its four principals namely; self-awareness, self-management, social awareness, and relationship management is a sure recipe for success. Needless to say, though, the element of relationship management stands out. Reason being that the driving purpose behind Emotional Intelligence and life in general is to build strong, healthy, effective relationships.
So how do you acquire true competence in Relationship Management? That’s the very essence of this module, “it’s your journey to the extraordinary”.
Personal Skills Development
This section will help you prepare for entry into a competitive workplace jungle by informing you on the basics to keep professionally grounded in your career through personal branding, business etiquette, social intelligence and self-leadership.
The module includes exercises that will engage you in developing your own resume and a plan for a job search
The objective of this section will be to guide you to extract your professional value and subsequently prepare for the career search process.
- Keys to a successful career
- Emotional Intelligence
- Principles of Account Handling
- Presentation skills
- Team Dynamics and Handling Conflict
- Decision Making & Stress Management
- Selling Techniques
- Negotiation skills
- Self-regulation and Time management
- Managing projects
- Personal Branding and CV writing
Contact hours : 24 hours
Group Work : 10 hours
Study hours : 30 hours
Teaching Pattern : Lectures + videos + case studies + group work presentations